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Delete Your Account

4 min read
Permanent Action

Account deletion is permanent and cannot be undone. We permanently remove your data, apart from the records listed under Data Retention Policy below.

How to Delete Your Account

Method 1: From the App

  1. Sign in to Doughsense at app.doughsense.com
  2. Open Settings and scroll to the last card
  3. Click Delete account, below Sign out
  4. Type DELETE and click Send confirmation email
  5. Open the link in that email: your account is deleted when you confirm there

Method 2: Email Request

If you cannot access the app, you can request account deletion via email:

Email: support@doughsense.com

Subject: Account Deletion Request

Include:

  • The email address associated with your account
  • A statement confirming you want to delete your account

We will process your request and send confirmation when complete.

What Gets Deleted

When you delete your Doughsense account, we permanently remove these from Doughsense:

Personal Information

  • Email address, apart from the deletion record below
  • Name and profile information
  • Authentication credentials
  • Device identifiers

Financial Data

  • All accounts (bank, credit cards, investments, etc.)
  • Transaction history
  • Budget configurations
  • Financial goals and plans
  • Net worth tracking data
  • Cash flow projections
  • Custom categories and tags

App Data

  • App preferences and settings
  • Subscription information
  • Usage analytics linked to your account
  • Export history

Data Retention Policy

Data Type Retention Period Reason
Account data Deleted immediately User request
Images you uploaded Deleted within a day User request
Backup data Removed within 30 days System synchronisation
Our subscription records Deleted immediately User request
Payment notifications Deleted within 8 days Duplicate detection
Records of admin and security actions Kept indefinitely, with your personal details removed Security and audit
Server logs and error reports Deleted within 90 days Fixing faults
Deletion record: your email and account ID Deleted after 30 days Re-applying deletions if a backup is restored
Anonymised analytics May be retained Product improvement
Billing records at Stripe, if you paid on the web Kept by Stripe, under its privacy policy Payment processing
Purchase history at RevenueCat, our subscription service Deletion requested when your account is deleted User request
Customer record at Finexer, if you connected a bank Kept by Finexer; your bank consent is revoked Bank connections

Important Considerations

Before You Delete

Do these three things first:

  • Export your data: Use the export feature to download your financial data
  • Cancel an App Store subscription: A subscription bought in the App Store is cancelled in the App Store, so cancel it there first
  • Save important information: Once deleted, we cannot recover your data

Subscription Cancellation

If you have an active subscription:

  • A subscription bought on the web is cancelled through Stripe the moment your account is deleted, not at the end of the billing period
  • A subscription bought in Google Play is cancelled the moment your account is deleted, with no refund for the time left
  • A subscription bought in the App Store is cancelled in the App Store, so cancel it there first

Account Recovery

  • Account deletion is permanent and irreversible
  • We cannot recover deleted accounts or data
  • You can create a new account with the same email address after deletion
  • A new account will start fresh with no previous data

Alternative: Pause Your Account

If you're unsure about permanent deletion, consider these alternatives:

  • Remove sensitive data: Delete specific accounts or transactions while keeping your account
  • Sign out: Simply sign out without deleting your account
  • Cancel subscription: Your account drops to Free at the end of the billing period. Everything you entered or imported stays, bank syncing stops, and you can resubscribe to Plus at any time

Need Help?

If you have questions or need assistance with account deletion:

Depending on your location, you may have additional rights under data protection laws:

  • GDPR (EU/UK): Right to erasure ("right to be forgotten")
  • CCPA (California): Right to delete personal information
  • Other regions: Local data protection laws may apply

We respect all applicable data protection regulations and will process your deletion request accordingly.

Try it in Doughsense

Put this guide into practice with your own finances.

Coming soon

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